2014 Consumer Affairs & Communications Seminar

FMI Communications / Consumer Affairs Fall Seminar Agenda

Monday September 29, 2014

Wegmans Fairfax, 11620 Monument Dr, Fairfax, VA 22030

10:00:    Breakfast reception

10:30:    Welcome, Introductions and Opening Comments

  • A Look Back: 2013 Seminar Recap, Outcomes, Progress

10:45:    A Discussion on Value-Driven Consumer Behavior

  • FMI will leverage recent findings from its U.S. Grocery Shopper Trends 2014 report to support a discussion on how consumers assign value to their shopping experience.

11:45:    Lunch and Introduction to Afternoon Session    

12:15:    Crisis Simulation

  • FMI will lead a three-hour crisis simulation aimed at challenging and honing communications skills on an emerging topic related to food safety.

3:30:      Wegmans Store Tour

6:45:      Dinner at Clyde’s Willow Creek Farm

  • Join your peers for post-crisis simulation discussion and networking. Communications and Consumer Affairs professionals will be joined by FMI Health and Wellness Council members.

Tuesday September 30, 2014

Hyatt Dulles, 2300 Dulles Corner Blvd, Herndon, VA 20171

8:00:     Breakfast and Day One Recap

8:30:      FMI Policy Discussion and Activity

  • Attendees will rank and rate the 10th annual FMI Worry Index issue priorities; brainstorm emerging issues and propose future policies for FMI Board of Director consideration.

10:00:    Communicating GMOs to the Store-Level Associate; New Resources and Tools

  • FMI will debut its online toolkit that will enable communications professionals to better equip and inform their colleagues across every department of the store.

12:00:    Lunch / FMI as a Resource Discussion

  • FMI’s librarian will share the latest FMI resources and preview the 2015 FMI research agenda.

1:00:      Getting Social with Members

  • FMI will lead a roundtable discussion on its social media strategy, digital communications and engagement tactics, seeking feedback from members on what resources they need when it comes to engaging with customers via social and digital channels.

2:00:      Closing Comments and Seminar Suggestions for 2015

2014 Consumer Affairs & Communications Seminar

Fairfax, VA

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